Return & exchange policy
1. ELIGIBILITY & PRODUCT STATUS:
* the return & exchange request must be raised within 48 hours of receiving the product.
* Products purchased on sale are final and not eligible for return or exchange.
* The items must be unused and unwashed for hygiene reasons.
* The product must have the original packaging and tags in place. Items without the original tags will not be accepted.
* Misprints and colour differences from website images are not considered damaged products.
* As we sell handcrafted products, these characteristics are signs of authenticity.
* To qualify for a return request, a whole unboxing video without cuts is required.
* Each order is eligible for a return or exchange only once.
* Exchanges are permitted for both design and size, subject to availability.
* The entire return or exchange process typically takes 12 to 15 days.
* Any additional information regarding your process will be sent to you via email.
* Please note that we are not responsible for shipping company pick-up or delivery delays.
2.RETURN & EXCHANGE REQUEST TIMELINE & CHARGES:
(IN CASE OF RETURN )
* Return request must be raised within 48 HOURS receiving the product.
* Return charges of ₹150 are payble by the customer.
* Pick-up will be arranged in 3-5 days after approval.
(IN CASE OF EXCHANGE)
* Exchange must be raised within 72 HOURS of receiving the product.
* No charges for exchange.
* Pick-up will be arranged in 3-5 days after approval.
3. REFUNDS:
* We do not offer cashback. Refunds are only made to the given bank account.
* Once we receive the returned product, it will undergo a quality check. Payment return will be initiated within 5 to 6 working days after this check.
* The final crediting of refunds will take 5 to 6 working days.
* In case, the exchanged product is higher in value, differential amount has to be pre-paid(COD not available). We do not accept partial COD orders.
* In case, exchanged product is lower in value, differential amount shall be transferred to your given bank account.
4. EXCEPTIONS & LOGISTICS:
* In case of exceptional situations, please write to us at ethizaappareal15@gmail.com.
* You will be notified by us once we receive your shipment.
* In the case that pick-up service is unavailable at your location, you will be required to self-ship the product, and the shipping charges for self-shipment must be borne by you.
5. FINAL AUTHORITY:
* The company holds the authority to make the final decision in any case.
* Please note that we are selling only through our website and Instagram DMs.